• Accessibility tools

How it Works

Wondering how to access aged care at home in Brisbane? Aged Plus helps you maximise your Support at Home funding and ensure you stay in control of how your care is delivered. In our experience, you’re the one who knows best what services you need and when you need them. Aged Plus is here to help, and that’s why we keep our approach simple.
Book a Free Consultation

Navigating Home Care Packages in Brisbane

If you’re confused by the ‘My Aged Care’ system, you aren’t alone. Whether you’re applying for your first assessment or transitioning to the new Support at Home program in Brisbane 2025, the local specialists at Aged Plus are happy to assist you. We’ll guide you through your Aged Care Assessment Team (ACAT) process, help you understand the eight Support at Home classifications designed to meet each individual’s unique needs and show you how to maximise the number of government-funded services you can access. Don’t leave thousands of dollars of funding on the table. Let us help you gain the highest number of support hours you’re entitled to.

Getting Started

When you’re looking into how to access aged care at home in Brisbane, it’s sometimes hard to know where to begin. Aged Plus can simplify the process with our straightforward and personalised five-step approach. Our capable team makes the entire process as simple as possible as we guide you through every step:

Initial Consultation

The first step in the process, an initial consultation involves a free assessment of you or your loved one’s health, living and care needs. During this stage, we explain how to access aged care at home in Brisbane and our process. We’ll answer your questions, address any concerns you may have and put your mind at ease.

Needs Assessment

An aged care needs assessment is essential for being able to access services through My Aged Care. During your needs assessment, our team follows on from our initial consultation with a more thorough and in-depth approach. We focus on your home environment, support network, medical conditions, daily needs and more to customise an approach that meets your physical, emotional and support needs.

Care Plan Development

Based on our assessment, the Aged Plus team creates a detailed tailored care plan to suit your requirements. Our plan lays out the type of services you need and how they will be delivered, and sets goals to maintain an excellent quality of life for your future.

Care Delivery

Once it’s time to put your plan into action, our team will coordinate schedules and deliver support at home including help with day-to-day tasks. Our delivery of aged care services can include everything from personal care to meals and transportation to nursing and allied health services.

Ongoing Reviews

Because we know your care needs can change over time, we monitor your plan for major health and lifestyle changes. Adaptability is one of our strong points as we both help you navigate how to access aged care at home in Brisbane and the changes that ageing inevitably brings.
Book a Free Consultation

What to Expect

Providing care to clients with conditions such as dementia, memory loss and physical illness requires more than just a by-the-numbers approach to care. It requires empathy, commitment and expertise. Our Brisbane-based carers are highly trained specialists in dementia-specific therapies and behavioural support. We focus on creating safe, familiar environments for you and your loved ones that reduce anxiety and promote a sense of joy and wellbeing. From support in the early stages to more complex care down the line, we provide the patience and emotional support that your family deserves.

Book a Dementia Care Consultation

Response Times

In Australia, response and wait times for aged care services can vary across care type. While assessment referrals are often triaged in just a few days, the median elapsed time in those approved for home care is 8-9 months while for permanent residential aged care it’s only 41 days.

If you’re tired of dealing with long response times and the other bureaucracy involved in applying for aged care, Aged Plus is here to help. We’ll assist you in navigating these challenging aspects of the process as well as the finer details of the Support at Home program in Brisbane 2025. Our early consultations will help you streamline the wait time process and we’ll make sure crucial needs are met immediately while you wait for higher-level funding.

Check Respite Availability

What’s Included VS. Excluded

The Support at Home service list provides guidance on the type of services that Support at Home funding can be used for. Services have to be delivered directly or supervised by university-qualified or accredited health professionals trained in using evidence-based prevention, diagnosis, treatment and management practices.

Clinical supports

What’s included?

  • Community based nursing care to meet care needs such as treating clinical conditions, administration of medicines and wound care.

What’s excluded?

  • Services more appropriately funded through other health systems or programs (e.g. specialist palliative care).

Allied health

What’s included?

  • Assistance for an older person to regain or maintain physical, functional and cognitive abilities which allow them to remain safe and independent at home.

What’s excluded?

  • Services more appropriately funded through the primary health care system and other programs.

Nutrition

What’s included?

  • Prescribed supplementary dietary products.

What’s excluded?

  • Products that are not prescribed for age-related needs (e.g. weight loss).

Case management

What’s included?

  • Activities that ensure aged care services contribute to an older person’s overall wellbeing.

What’s excluded?

  • Administrative costs funded through service prices.

Transport

What’s included?

  • Group and individual transport to connect an older person with activities.

What’s excluded?

  • Purchase of a car and running costs.

Domestic assistance

What’s included?

  • Professional light cleaning.

What’s excluded?

  • Specialist cleaning services such as pest control and carpet cleaning.

Home maintenance

What’s included?

  • Essential light gardening and minor repairs.

What’s excluded?

  • General expenses and services that would usually be paid for or fall under the responsibility of other parties.