Transport & Community Access

Transport & Community Access in Brisbane

Being able to attend health appointments, social events and places you love with people you care about shouldn’t depend on the ability to drive. Aged Plus provides safe and reliable aged care transport across Brisbane for older Australians. Travel with a friendly face that knows you and can take you to your destination and back safely.

About Our Transport & Community Access Services

From declining eyesight to medication side effects and chronic conditions, there are many reasons older Australians may need to stop driving. Yet while it’s an unfortunate reality of ageing, losing the ability to drive doesn’t have to mean losing your connection with your community. Aged care transport helps to preserve an older person’s social life, which benefits both their physical and mental health.

Aged care transport is more than just a lift from place to place. It’s an accompanied door-to-door service that keeps older Australians connected with their community and in control of their lives. This improves access to health services and an older person’s broader support network and helps ensure peace of mind.

Aged Plus’s transport and community access aged care services include:

Medical appointments (GP, specialist, allied health and hospital)
Grocery shopping
Pharmacy runs
Social outings
Community groups
Church
Visiting family and friends
Running errands.

Care and compassion are both essential elements of Aged Plus’s aged care transport in Brisbane. This is not a taxi or rideshare service that just takes you to and from your destination. Aged Plus’s carers wait, assist and accompany you throughout every stage of your journey: providing emotional support in clinic waiting rooms, helping to carry bags and making sure the client gets home safely.

We prioritise safety and vehicle suitability, with carers and cars that account for disabilities and other needs that require accommodation.

The Support at Home program, which replaced the Home Care Packages and Short-Term Restorative Care programs in November 2025, includes transport as one of its key funding classifications. This refers to both direct transport that includes both the driver and car, and indirect transport with taxi or rideshare service vouchers. The service doesn’t include general expenses such as your licence, your own vehicle or its running costs, or public transport.

How Transport & Community Access Works with Us

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Aged Plus’s aged care transport in Brisbane takes an empathetic and client-focused approach to you and your needs. We understand the importance of keeping you connected with your community for your wellbeing and regularly go the extra mile with our transport services. Examples include:

We schedule your transport around your appointments and activities with services like advance bookings and regularly recurring trips
Your dedicated carer is also your driver, serving as a consistent and familiar person who understands your routine and your preferences.
Our service is door to door. We collect you from your home, assist you throughout your outing or appointment and bring you home safely at the end of the outing.
Your care coordinator can adjust your transport schedule as your appointments, activities or mobility needs change.

Our Services

When you choose Aged Plus for your aged care transport, you choose clarity, warmth and reliable care. Our team works to overcome the traditional pain points of the aged care system and to provide every client with the personalised support they need. Our services include:

Personal Care & Grooming

Personal care involves tailored in-home assistance to help seniors maintain high standards of hygiene and dignity. Aged Plus provides support in all kinds of personal care areas from general grooming to medication and nutrition.

Domestic Assistance

Domestic assistance helps seniors stay comfortable in their homes and maintain their quality of life. Sometimes a little assistance with daily household tasks can go a long way, and it’s that kind of household assistance that Aged Plus provides.

Social Support & Companionship

Staying connected with a supportive community is important for seniors. It promotes physical and mental health and reduces stress and loneliness. Aged Plus can provide personalised social support, both group and individual, that meets the needs of seniors. This may be company or transportation to special events or understanding one-on-one companionship.

Transport & Community Access

Transport and community access connects seniors with door-to-door assisted transport, allowing them to access the local community and its services. Aged Plus provides this extremely beneficial service to seniors who struggle with driving and public transport, helping them attend appointments and socialise.

Meal Prep & Nutrition

Meal prep & nutrition is an area that covers services like meal planning, cooking and delivery to make sure seniors receive a varied selection of tailored meals. Meal preparation can involve ready-made delivered meals, in-home food preparation and companionship and assistance while dining.

In-Home Nursing Support

Whether you’re recovering from surgery or require ongoing support for a health condition, our qualified registered nurses provide clinical levels of care in your own home. Adapting our Brisbane in-home care to meet your needs, we monitor your condition and respond efficiently and professionally.

Frequently Asked Questions

What types of trips does Aged Plus transport cover?

Aged Plus provides transport to medical appointments (GP, specialist, allied health, hospital, pharmacy), grocery shopping, community events, social outings, church, and visits to family and friends. Our carers accompany you throughout — we don’t just drop you off.

Is transport funded through the Support at Home Program?

Yes. Transport and community access is a funded service type under the Support at Home Program. Our care coordinators will help you include transport in your care plan and quarterly budget so you can maintain your independence without out-of-pocket stress.

Will I have the same carer driving me each time?

Yes. Aged Plus prioritises consistency — you will be matched with a regular carer who becomes familiar with your routine, your destinations, and your preferences. If your regular carer is unavailable, we will always notify you in advance and ensure you know who is coming.

Can Aged Plus transport someone who uses a wheelchair or mobility aid?

Answer TBC — confirm with client whether wheelchair-accessible vehicles are available and under what conditions. Do not publish a generic answer — accuracy is essential for client safety.

What You Can Expect

Quality care shouldn’t be complicated and won’t be with Aged Plus. We provide transparent pricing, consistent caregivers and a 24/7 support line for Brisbane families. To find out more about our aged care transport in Brisbane and how we can help maintain your social and personal life, get in touch.